Type of Service
J. P. Moran Design, also known as J. P. Moran Design Inc., provides custom printing and graphics-related services. J. P. Moran Design reserves the right to modify its product offering and pricing at will and without notice.

Copyright Release
With the use of the J. P. Moran Design website and of the J. P. Moran Design custom print service, the Customer acknowledges that the Customer is the legal owner and/or licensee of all submitted artwork to J. P. Moran Design and relinquishes J. P. Moran Design of any legal liability related to copyright violation and/or infringement. The customer assumes sole responsibility and liability of all submitted artwork to J. P. Moran Design.

Color Accuracy
J. P. Moran Design is a gang run printer. This means jobs are printed on a large sheet with many other jobs. We will reproduce color from submitted transparencies/slides, photos, or digital layouts as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth) because of limitations in the printing process, as well as neighboring image ink requirements. The accuracy of each color reproduction is guaranteed to be within 90-95%. We accept no responsibility for color variations between submitted images and the actual artwork or product they represent.

Graphic Specifications
J. P. Moran Design requires the customer to provide complete, press-ready digital files. Not meeting these specifications will delay your order, or may add additional costs.

Although J. P. Moran Design makes every attempt to screen all artwork submissions, J. P. Moran Design cannot be held responsible for color, resolution, or trimming errors due to files not meeting specifications.

Artwork Proofs
J. P. Moran Design requires the customer to approve a proof generated by J. P. Moran Design from the customer's artwork submission in order to commence print production of the customer's custom print order.

Pricing for all products includes a computer screen softproof in the format of either a Joint Photographic Experts Group file (JPEG) or an Adobe Acrobat Reader Portable Document file (PDF file). To open, review, and print J. P. Moran Design PDF proofs, you will need the free Adobe Acrobat Reader program, which is available at http://www.adobe.com. Instructions on how to access the J. P. Moran Design generated JPEG softproof or PDF softproof will be sent to the customer's valid email address for approval.

Please note that the JPEG or PDF proofs are generated for the customer to verify and approve the layout, content, and text of their artwork. The JPEG or PDF proofs do not guarantee accurate color representation and color match of the customer's artwork. If an accurate color match is required from the customer, J. P. Moran Design requires the purchase and the signed approval of a hardproof (color calibrated digital proof).

Promotional Usage
Use of the J. P. Moran Design website and of the J. P. Moran Design custom print service grants J. P. Moran Design the right to use any J. P. Moran Design produced material and printed product, in part or in whole, for promotional purposes in Internet, Electronic, Audio, and Printed Media, as it is related to J. P. Moran Design, the J. P. Moran Design website, and the J. P. Moran Design custom print service.

If you do not wish to have your printed product featured, inform J. P. Moran Design in writing by sending a detailed letter to J. P. Moran Design, 720 N. Todd Avenue, Azusa, CA 91702.

Over-Runs or Under-Runs
Over-runs or under-runs will not exceed 10 percent of the quantity ordered. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated, in writing, at the time of quotation or purchase.

Refund and Cancellation Policy
Orders are subject to a $25 cancellation fee, once we begin your order.

All Print Orders contracted to and manufactured by J. P. Moran Design are high-quality, customized products. Therefore, J. P. Moran Design cannot restock or reuse any print order and its related material, including but not limited to film, proof, inks, press plates, and used paper.

By the act of the customer's order confirmation and proof approval, the customer formally instructs J. P. Moran Design to proceed and complete print production of the customer's order. Once proof approval and print production commences, J. P. Moran Design cannot cancel the order and cannot provide a refund.

In addition, the customer acknowledges shipment receipt of the approved print order and cannot refuse receipt of shipment.

In addition, the Customer cannot refuse payment of print order if client has approved their artwork proof and confirmed the order.

Since all print orders contracted to and manufactured by J. P. Moran Design are high quality, customized products, credit card payments are charged prior to print production and shipment.

Filing A Complaint And Reprint/Credit Policy
The Customer can file a complaint regarding a print order within 30 days of receipt of order. After 30 days of receipt of print order, the Customer waives any right to file a complaint and receive print credit or a reprint.

The Customer must file a complaint in writing by letter, fax, or email. J. P. Moran Design cannot accept verbal complaints. The Customer must provide the Order Number and a detailed description of the complaint/issue.

Please note- use of the print order by the customer constitutes acceptance of the order and the customer immediately waives any right to file a complaint and receive print credit or a reprint.

If it is discovered that J. P. Moran Design has committed an error in the customer's order, J. P. Moran Design, upon its discretion, will reprint and ship the order at J. P. Moran Design expense.

A reprint constitutes reprinting an order based on previously approved digital artwork, film, paper, and finishing (such as coating, machine folding, etc.). If the customer wishes to change any aspect of the previously approved order, the customer is not entitled to a reprint and is responsible for all costs.

J. P. Moran Design ships all authorized reprints via Ground service only. The customer is responsible for all shipping and handling upgrade costs.

In lieu of a reprint, J. P. Moran Design can provide a print credit for a future order. This credit is good for up to one year after issuance. The value of the print credit can be for all or a portion of the complaint order and is determined solely by J. P. Moran Design.